RISKWISE · BY SELLERWISE

How can we help?

RiskWise — Order Risk & COD Protection by Sellerwise — helps merchants review order risk signals, configure risk rules and manage store-specific blocked-customer matching. You stay in control of order decisions.

Contact support

Support email: support@sellerwise.in

When contacting support, describe the issue, steps to reproduce it and any non-sensitive error message. Do not send passwords, access tokens, payment details or unredacted customer information.

Installation and access

Open RiskWise from Apps in the correct Shopify store. Ask your store administrator to confirm your permissions if access is unavailable. Include the time and visible error when reporting an installation issue.

Plans and billing

Open Plans & Billing in the app to view the current plan and order-scan allowance. Use Manage plan in Shopify for plan selection and Refresh billing status after returning. Shopify manages subscriptions; review its approval screen before accepting. If plan changes are unavailable, contact support.

Risk rules

Review your store’s Risk Rules and save only settings that fit your business. Missing or unsupported data can limit risk signals. A classification is guidance, not proof of fraud.

Order review

Open Order Review to inspect an order’s classification and reasons. Decide how to handle the order in Shopify. Block/unblock matching applies only within your store and does not automatically cancel or stop fulfillment.

Privacy requests

Customers should first contact the merchant whose store they used. Merchants can use Shopify’s privacy request processes. See the Privacy Policy for supported deletion workflows and the current customer-data export limitation. Privacy contact: support@sellerwise.in.

Policies

Read our Privacy Policy or Terms of Service. These public pages do not display your store, order or customer records.